where applicable, a marriage certificate with the name of their spouse. ![]() their 13-digit Luxembourg national identification number.a copy of the results of the LuxTrust test In the Open text box, type regedit and then press Enter.a copy of their passport or national identity card. ![]() In the Export Registry File dialog box, select Selected Branch under Export Range. In the left pane of the Registry Editor, locate the registry key, HKEYCURRENTUSER\Software\Adobe\Adept\Activation. If the problem persists even when the user is certain that they have entered the correct ID number (i.e., the certificate holder's 13-digit code), they must send an email to the Helpdesk along with the following: In the Open text box, type regedit, and then press Enter. This error is due to a discrepancy between the LuxTrust certificate data and the data in the National Registry of Natural Persons, or to an error while entering the ID number. If there is an error in when attempting to register with the 13-digit national identification number, an alert pops up. 9.4.4 The 13-digit national identification number If the user’s password is blocked, they can go to the corresponding LuxTrust page, which explains how to retrieve it. They will need to enter the PUK code sent through the post when they ordered their product. ![]() If the user has lost or blocked the PIN for their LuxTrust product, they can go to theĬorresponding page and follow the instructions. It is advisable to always install the latest version of the middleware to ensure proper operation, quality and updates. The LuxTrust middleware can be downloaded from the LuxTrust website. The user needs to download and install the LuxTrust middleware if they have a Smartcard, Signing Stick or eID. Acrobat Reader is only required to fill in PDF forms – in this specific case, a tax return.įor Internet Explorer users – To install and enable Acrobat Reader:įor Firefox users – To install and activate Acrobat Reader:Ĭhrome users – To install and activate Acrobat Reader:ĩ.1.2 Software settings in Mac OS Install the LuxTrust middleware if using a Smartcard, Signing Stick or eID
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