![]() Please do not hesitate to contact our customer service department at ************ with any further questions. The removal process takes between 24 - 48 hours to be completely removed from our website. This is very poor customer service, and their failure to suppress my personal information upon my request is a violation of their privacy policy. They repeatedly ask for the same information, assure me that they have already removed my record, and that I only need to wait 48 hours to see that it is removed. ![]() All of their email replies appear to be copied from templates and ignore all of my previous messages despite the fact that I am replying within the same conversation. I have been in contact with the Instant Checkmate customer service team for about 2 weeks now, going back and forth over email about a dozen times. This is not an issue with the website being cached by ******* the information still appears when I go to the Instant Checkmate website itself. ![]() I completed the process to suppress my personal information using the "suppression tool" on their website, but after waiting much longer than their suggested 48-hour waiting period, I can still easily find a page on their website with my personal information by Googling myself. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. Customers are sent a confirmation email for any orders placed on the site.Ĭustomers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.Īs a courtesy, we have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. The information obtained from a report is for personal use only. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. We do not create or add to the information we obtain. Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information.
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